Refund and Returns Policy

You have the right to withdraw from the purchase agreement within 14 days without giving any reason.

In the case of returning bicycles, you bear the direct costs of returning the goods. The costs are estimated at a maximum of EUR 50 (POLAND), EUR 100 (EUROPE) and EUR 150 (OTHER COUNTRIES).

You are only responsible for any loss in value of the goods that occurred as a result of handling the goods in a manner other than necessary to determine the quality, characteristics and functioning of the goods.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last item.

To exercise your right of cancellation, you must notify us (M-tec Mikołaj Dudanowicz ul. Henrykowska 30, 03-079 Warszawa, e-mail address: office@emky.pl) of your decision to cancel this contract by means of an unambiguous declaration (e.g., a letter sent by post, fax, or email). You may use the attached model cancellation form for this purpose, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send your notification of your exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of Cancellation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the date on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. For goods that cannot be returned by post due to their nature, the cost is EUR 50 in Poland, EUR100 in Europe, and EUR150 in other countries. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties, and functioning.

The right of withdrawal does not apply to the following contracts:

Contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.